Shipping & Returns
Do you ship to my country?
Yes — we currently ship to:
UK
52 regions in North and South America
57 regions in Europe
More countries coming soon. If yours isn’t listed at checkout, drop us a message - we’re growing fast.
When will I receive my order?
We ship all orders the next business day.
Estimated delivery times:
United Kingdom: 1–2 business days (Tracked 24 or Tracked 48, Royal Mail)
Europe: 4–8 business days (Standard or Tracked, Royal Mail)
United States and South America: 5–10 business days (Tracked, Royal Mail)
Delivery times may vary during sales or public holidays.
How much is shipping?
UK:
Free over £50
Tracked 48: £2.95
Tracked 24: £4.45
Europe & US:
Calculated at checkout based on your region and service (Standard, Tracked, or Tracked & Signed).
We aim to keep rates low and fair — you’ll see all options clearly before you pay.
Will I need to pay tax or customs?
If you’re outside the UK, your local customs office may apply VAT or import duties at delivery. This is usually dependent on the order value and your country’s regulations.
In the EU and US, most of our orders arrive without issue - but we recommend checking your country’s de minimis threshold if you’re unsure.
Can I get a refund?
We’ll do what’s fair.
If your item arrives damaged or doesn't arrive, contact us within 14 days. We’ll replace it or refund you.
Due to the nature of supplements, we can’t accept opened products unless there’s a confirmed quality issue.
General
Are your products suitable for all dietary preferences?
We strive to offer products that cater to a wide range of dietary preferences. Many of our items are designed to be inclusive, but it is essential to check individual product labels for specific dietary information, including allergens and suitability for vegetarian, vegan and Halal diets.
Here is an overview:
Ashwagandha+ is vegan, Halal and Kosher.
BioDefence is vegan, Halal and Kosher.
Liposomal D3+K2 is vegetarian, Halal and Kosher.
Maca Root is vegan, Halal and Kosher.
Mushroom Complete is vegan, Halal, Kosher and certified organic.
NeuroCharge is vegan, Halal and Kosher.
Rested is vegan, Halal and Kosher.
Ultra Omega 3-6-9 is Halal.
Vita Gummies are Halal.
What is the quality assurance process for your products?
Quality is a priority at Essentra. Our products undergo rigorous testing to ensure they meet high standards of safety and effectiveness. We source from reputable suppliers to ensure adherence to strict manufacturing practices to maintain product integrity. Please see individual products for certifications.